The Tattle Blog

Why customer feedback is important to your company

it's not complicated: customer feedback helps you understand how to improve your business.

So why are so many businesses not willing to spend their budget on tools that give them deeper insights into their customer's experiences? We often hear that a business's current form of gathering feedback (social media reviews, for example) is 'enough' for them to get a 'sense' of what is going on with their brand. This vague approach has contributed to the 10% of restaurant closures in 2021. 

It's also essential for measuring customer satisfaction among your current customers. Getting a handle on how customers view your product, support, and the company is invaluable.

We've seen that around 90% of guests research a restaurant online before actually going there so don't you want your social media reviews to sparkle as much as possible? 

One of the highlights of using Tattle is that our users can spot negative feedback from guests in real-time and instantly respond, mitigating any issues before they become public. Customers care about how a brand responds to them, so we keep track of your incoming feedback, how you and your team responds to that customer, and whether or not the customer has been recovered or not so that your team can constantly stay abreast of any issues and only change the things that require change. 

customer incidents

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When you can see exactly what's causing guest dissatisfaction and then track how customers respond to change, you're making a great impact on the lifetime value of that customer, potentially saving your business significant revenue.

Ready to help your business through gathering quality customer feedback insights?

Time to schedule a demo. 

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