Get Tattle Blog

New Feature Releases: 24-Hour Incident SMS Notifications, Associate Message Templates with an Assigned Email Address, & Set Your Real-Time Notification Parameters

Hi All,
 
I hope everyone is having an amazing August!

We really appreciated the feedback and recommendations we had received for the initial implementation of the Incidents Management Stats, so much so that we decided to help the cause :)

24-Hour Incident SMS Notifications: 
 
Across our partners, we have discovered that the brands that drive the highest Satisfaction With Reply (%) and Recovery Rate (%) among dissatisfied guests, are simply teams that respond quickly and with empathy.
 
Within the Management Team or the Personal Settings ('gear' icon) of your dashboard, activate the feature for the GM Email Address of the Location to receive SMS reminders by selecting the Incidents Notification feature:
 
Screen Shot 2018-08-15 at 1.22.23 PM.png
 
And, add the phone number of the GM of that particular location to receive SMS notifications:
 
Screen Shot 2018-08-15 at 1.19.49 PM.png
 
We're thrilled to help our partners ensure more timely responses and recover more guests!
 
Associate Message Templates with an Assigned Email Address:
 
Due to the ability to identify guest interest through our platform relating to public review evangelists, non-loyalty app users, or guests interested in catering, we now offer the ability to respond to these guests through the email address of your choosing. 
 
Within the Message Template section of your dashboard, simply input the email address you would like responding to particular guest feedback in the Override field:
 
Screen Shot 2018-08-15 at 1.34.28 PM.png

Moving forward, Marketing and Catering can ensure they are speaking directly with guests who represent opportunity with their respective goals. Cutting out the middle man :)
 
Set Your Real-Time Feedback Parameters:
 
With the high volume of feedback submissions driven from your guests, we are now offering the ability to dictate which level of feedback by Star Rating you would like to receive.
 
Within the Management Team section of your Admin dashboard, simply set the level of Star Rating you would like to receive feedback for, i.e 3-Star and below:
 
Screen Shot 2018-08-15 at 1.45.00 PM.png
 
We're extremely excited to offer partners greater control of their feedback notifications and customer response parameters as well as the ability to ensure our partners are strategically recovering lost revenue from dissatisfied guests with greater speed and reliability. 

As always, we can't wait to extend this feature release to you and look forward to hearing your continued feedback!

Thanks,
Alex
customer experience management software