As Punchh provides high-quality solutions across the loyalty spectrum through gamification to spur repeat visits, digital ordering functionality to address multi-channel transactions, and mobile payments for cashless efficiency, feedback and customer experience management is an area most core to Tattle's platform and outside the loyalty core focus.
As a result, due to the ongoing focus our team to both add more touch points to increase guest feedback submissions and optimize the reward redemption process, we've teamed up with Punchh to 'Uber-ize' feedback.
Through our collaboration with Punchh, we are now able to 'Uber-ize' feedback by offering mutual partners the following abilities, much in the same way riders rate their Uber-drivers post-ride:
- Send guests our comprehensive survey via email or SMS notification post-transaction
- Allow our team to design your notification template!